I am more in the business of Customer Service than Carpet Cleaning. Does that mean I do not take cleaning carpets as seriously as Customer Service? Absolutely not! This just means that I understand the old adage of the Customer is always right is extremely important. Here are some Customer Service Rules that Clean Floors Carpet Cleaning lives by:
1. How you answer the phone: Nothing is worse than taking the time to find a service provider to spend your money with, only to have them not answer the phone or even worse answer the phone with un-professional phone skills. Have you ever called a business phone number and they just said: “Hello”? Not at Clean Floors. We understand how important every customer is and the importance of answering the phone and strong communication.
2. Set the expectation: I hear lots of Carpet Cleaners complain about their Customers. Not only is that in itself wrong, but not appreciating the Customers who keep you in business will surely back fire. Allot of the complaints from Cleaners has more to do with them rather than the Customer they are complaining about. If a Customer is upset because a certain stain did not come out, they have every right to be upset, as a carpet cleaning professional you should have set the expectation of what might and might not happen during the cleaning process. This is our job as Professionals in the business.
3. Guarantee: Who guarantees their work? Clean Floors Carpet Cleaning believes 100% in true Customer Satisfaction. This comes with our Guarantee that literally puts our money where our mouth is. If your carpet cleaner cant guarantees the work, what assurances do you have that they will step up to the plate when things go wrong.
4. Reviews. It is important to foster a relationship with our Carpet Cleaning Customers where they feel the importance of spreading the reviews of their experience with us online. These reviews are great in helping other Customers to make the decision to hire carpet cleaners.
So while I truly believe knowing and providing great carpet cleaning services are important I also understand the person’s home who I clean is just as relevant in the long term growth of my carpet cleaning company as anyone.