Do I need to move my furniture?
No, We can work around furniture , but we Do Not move any furniture. We ask that little items such as lamps, toys, dog beds, chairs be lifted from the floor before our arrival for the best clean!
Is this a steam clean?:
Yes this is a steam clean with a truck mounted unit (except for high rise or locations more than 150′ from parking).
How long will my carpets take to dry?:
Depending on the temperature and the fiber type of your carpet , dry time can take from 2-3 hours. Some carpets may need more water to help flush out wear patterns and dirt which can extend dry time. No furniture should be moved back onto a freshly cleaned area for 24 hours.
How do you deal with Pet Stains and Odors?
Depending on the amount of stains, animal type there are different options. We can use a UV light and find spots when its just a few or treat an entire room for odors if needed. Pet Treatment is an additional cost.
What type of chemical do you use?
We use Pro’s-Choice chemicals and no handmade stuff or dishwashing soap. Good chemicals are an important part for the process for the best and freshest clean.
What type of steam cleaning?
For homes and apartments with parking within 50′ we use a Truck Mounted system. For apartments with a distance greater than 50′ We use a portable machine.
Can I walk on my carpets?:
Yes, right after your technician leaves you may walk on the carpet with socks or house shoes. We highly recommend keeping pets off to avoid re soiling.
Does this price include pet stains?
Pet stains and odors will cost additional and your technician will do a walk through and explain any additional costs due to heavy pet stains and odors.
Can you remove all stains?:
While we use the best chemicals in the business and lots of heat and steam, some stains may have already color changed the fibers. Other stains such as reds may require additional work and charges outside the normal clean process.
What is a carpet refurbished?
Some folks have a little more wear and tear than a normal steam clean. Things like heavily soiled carpets, carpets with lots of pet accidents or heavy traffic marks may need to be upgraded for refurbishment. This requires multiple passes and chemical treatments along with a full agitation using a roto-machine. This does cost more and your technician will review this with you in the initial walk-through.
What other services do you offer?
Clean Floors can also clean your tile and grout, upholstery, mattress covers and more.